Cruise America RV Rental - 895 Richardson Road, East Dundee

Jobs in Cruise America RV Rental, career

Reviews about Cruise America RV Rental

• Katie Bell
  ★ ☆ ☆ ☆ ☆
  I'll try to make this review short, but I could go on and on describing how horrible this location for Cruise America is. If you do not continue reading this review, at least know this...Lance, the General Manager, and Ryan, the Owner, are crooks and co-artist with NO customer service skills!
  
  Understand that you will most likely pay the $1000 deductible for "damages" and if you are unsatisfied with your RV in any way, they will NOT reimburse you. Half way through our trip, there was a water leak so we called the hotline for services. The operator stated that it was a holiday and no technicians could come out, but instructed us to shut off our water pump. This meant for the rest of our trip (approx. 4 days) we did not have running water. When we returned the RV and asked for some sort of reimbursement, Lance was extremely rude and stated "we refused" services and we should have called back after the holiday if we wanted it fixed. Ryan hide in his office through this whole discussion and yell to lance, "we have all our "I's" dotted and "T's" crossed." Even to the very end they continued to charge us sense "technically" we were late for our check out (because we were on the phone with CA trying to solve this issue), and charged us an addition $25 dollars.
  
  If you're not so into customer service or being treated fairly, then theses are your guys. We decided to write this review because we wish we knew now what we didn't then. PLEASE do your research before coming to this location. They have no good reviews and that means something!
• Anthony Passaglia
  ★ ★ ★ ☆ ☆
  The RVs are OK, You need to know you will likely pay the $1000 damage deductible AND the $250 cleaning charge. The RVs are very loud and get about 10 mpg as long as you drive 60 mph or less. If you go over 60 or find yourself in wind or in the mountains the mileage will drop fast. ANY scratch on the decal will cost you the ENTIRE DECAL. Since most of the unit is covered with decal, you really can't escape it unless you are going to a campground with NO trees at all. Just because the decal is already scratched won't stop them from charging you for it. Don't even both trying to avoid the minimum $250 cleaning. My wife and I spent 2 hours cleaning the unit until it was MUCH cleaner than when received it. I drove through the construction on 25 on a rainy day to return it and...when there is dirt in the wheel-wells you loose your deposit. We covered all upholstery with sheets and blankets, but they found dog hair UNDER the passenger seat and...Just figure another $1250 over the estimate at check-in and budget for it. Don't bother arguing about it, they won't budge a dime. If by change you avoid it with the first rental, stop there...you got lucky! I think they use the rental experience to convince you to buy your own!
• Katie Bell
  ★ ☆ ☆ ☆ ☆
  I'll try to make this review short, but I could go on and on describing how horrible this location for Cruise America is. If you do not continue reading this review, at least know this...Lance, the General Manager, and Ryan, the Owner, are crooks and co-artist with NO customer service skills!
  
  Understand that you will most likely pay the $1000 deductible for "damages" and if you are unsatisfied with your RV in any way, they will NOT reimburse you. Half way through our trip, there was a water leak so we called the hotline for services. The operator stated that it was a holiday and no technicians could come out, but instructed us to shut off our water pump. This meant for the rest of our trip (approx. 4 days) we did not have running water. When we returned the RV and asked for some sort of reimbursement, Lance was extremely rude and stated "we refused" services and we should have called back after the holiday if we wanted it fixed. Ryan hide in his office through this whole discussion and yell to lance, "we have all our "I's" dotted and "T's" crossed." Even to the very end they continued to charge us sense "technically" we were late for our check out (because we were on the phone with CA trying to solve this issue), and charged us an addition $25 dollars.
  
  If you're not so into customer service or being treated fairly, then theses are your guys. We decided to write this review because we wish we knew now what we didn't then. PLEASE do your research before coming to this location. They have no good reviews and that means something!

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Nearest organizations

• Dundee/Richardson

  Establishment, Bus station, Transit station

  United States, East Dundee, IL 60118
• Dundee/Richardson

  Establishment, Bus station, Transit station

  United States, East Dundee, IL 60118
• Hertz Rent a Car

  Establishment, Car rental

  895 Richardson Road, Dundee Township, East Dundee, IL 60118

  +1 847-531-6304

  hertz.com

  Open now: Until 04:30pm
• Penske Truck Rental

  Establishment, Moving company, Storage

  895 Richardson Road, East Dundee, IL 60118

  +1 847-426-3997

  pensketruckrental.com

  Open now: Until 05:00pm
• Dundee/Richardson

  Establishment, Transit station

  United States, East Dundee, IL 60118
• Western Union

  Establishment, Finance

  895 Richardson Road, Dundee Township, East Dundee, IL 60118

  +1 847-428-6500

  locations.westernunion.com

  Open now: Until 07:00pm